How will artificial intelligence (AI) change the world of work, markets and companies in the next few years? The IT services and consulting company Valantic looked into this question together with the Handelsblatt Research Institute (HRI). In their study “Digital Excellence Outlook – AI at Scale” more than 1,000 decision-makers from companies in the DACH region were surveyed. Specifically, the question was how much AI systems will become more influential by 2030. The answer from C-level respondents is clear. 82 percent assume that their role will change significantly as a result of AI: away from classic decisions and towards checking AI. They are convinced that AI will have a significant impact on decision-making in companies by 2030.
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75 percent of those surveyed by Valantic also believe that progressive companies will necessarily have to implement targeted cognitive performance and mental health programs by 2030 to offset the impact of reduced demands on human thinking.
AI cannot take over empathy and creativity
While analytical and operational tasks are increasingly being taken over by AI, 80 percent of the decision-makers surveyed consider creativity, empathy and ethical judgment to be the most important skills for the future. For the majority of those surveyed, these human skills not only ensure a unique selling point in an automated world, but are also central to innovation and sustainable corporate success.
“Our joint study with HRI clearly shows that artificial intelligence will fundamentally change the world of work – not only through the automation of routine activities, but also through the redesign of decision-making processes and management tasks,” explains Laurenz Kirchner, Managing Director and Head of the Data & AI Practice at Valantic. “The real challenge is to combine technological progress with the targeted promotion of human abilities such as creativity, empathy and ethical thinking. Only companies that seriously take responsibility for the effects of AI will be successful in the long term.”
Tonia Schöler is a volunteer at Human Resources.
